Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the terms related to payments made for SANFXALGO algorithmic trading software and related services.

1. Digital Product Policy

SANFXALGO provides algorithmic trading software and related digital services. Since these are digital products delivered electronically, all sales are generally considered final once access to the software or service has been provided.

2. Refund Eligibility

Refunds may only be considered under the following circumstances:

• Duplicate payment made by mistake
• Technical issue preventing activation of the software
• Payment processed but service not delivered

All refund requests must be submitted within 3 days of the payment date.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Losses incurred from trading activities
• Change of mind after purchase
• Lack of understanding of trading risks
• Incorrect broker, VPS, or platform setup by the user

Trading results depend on market conditions and cannot be guaranteed.

4. Cancellation Policy

Users may cancel their subscription or service at any time by contacting SANFXALGO support. Cancellation will stop future billing but does not automatically qualify for a refund of previous payments.

5. Processing Time

If a refund request is approved, the refund will be processed within 5–10 business days through the original payment method.

6. Contact for Refund Requests

To request a refund or cancellation, please contact our support team with your payment details and registered email.

Email: support@sanfxalgo.com